Privacy policy

Last Updated: 23-09-2025

Gauver (“we,” “our,” or “us”) provides a mobile application and platform that connects customers with artistes, musicians, DJs, and bands for live performances. This Privacy Policy explains how we collect, use, store, and protect your information when you use our platform:

• Gauver (Customer App)

• Gauver – Artiste (Performer App)

By using our apps, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect the following categories of information:

a) Information You Provide

• Account details: Name, email, phone number, profile photo, password.

• Artiste details (for performers): Bio, genres, rates, availability, photos, YouTube video links.

• Payment details: Payment method, billing information (processed via secure third-party providers).

• Chat content: Messages exchanged between customers and artistes.

b) Automatically Collected Information

• Device data: IP address, device type, operating system, app version.

• Location data: Collected to show nearby artistes/customers and enable tracking when artistes are “on the way.”

• Usage data: App interactions, search history, booking activity.

c) Third-Party Information

• Payment processors (e.g., Stripe, PayPal) for secure transactions.

• Social logins (if used): Public profile details (name, email).

2. How We Use Your Information

We use your information to:

• Provide and improve the Gauver apps and services.

• Enable customers to search, view, and book artistes.

• Enable artistes to accept and manage gigs.

• Facilitate secure payments and deposits.

• Provide real-time navigation and location tracking.

• Allow in-app messaging between customers and artistes.

• Send notifications about bookings, reminders, and updates.

• Ensure compliance with legal and regulatory requirements.

3. Sharing of Information

We only share your data in the following cases:

• With service providers: Payment processors, cloud storage, analytics, and communication providers.

• With other users: Customers and artistes see only the information necessary for booking (e.g., profile, videos, agreed location).

• For legal reasons: If required by law, to prevent fraud, protect safety, or enforce our Terms & Conditions.

We do not sell your personal information to third parties.

4. Data Storage and Security

• Your data is stored securely on encrypted servers.

• Payments are processed through PCI-DSS compliant providers.

• We implement safeguards against unauthorized access, alteration, and disclosure.

• Location data is only collected when required for booking and tracking purposes.

5. Your Rights

You have the right to:

• Access the personal information we hold about you.

• Request correction or deletion of your data.

• Withdraw consent for data processing (which may limit app functionality).

• Request a copy of your data in a portable format.

To exercise these rights, contact us at: [Insert Support Email]

6. Children’s Privacy

Our apps are not intended for children under 16. We do not knowingly collect personal data from minors. If we discover such data, we will delete it promptly.

7. International Data Transfers

As Gauver may operate globally, your information may be stored and processed outside your country. We ensure adequate safeguards are in place for international transfers.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted in the app and updated on our website with a new “Last Updated” date.

9. Contact Us

If you have questions about this Privacy Policy or your data rights, contact us:

📧 Email: Hello@Gauver.com
🌐 Website: www.gauver.com